VoleyPro Account Deletion

About this page

This page explains how to delete your account and the data associated with it in the VoleyPro mobile app (Android and iOS, developer: VoleyPro) and the voleypro.com web app. Deleting your account is free of charge and you do not need to give a reason.

1. Delete from within the app

Open the VoleyPro app and sign in to your account.

Go to Home > Profile and Settings > Delete Account.

Confirm the deletion on the confirmation screen. Your account and data are deleted immediately and you are signed out.

2. Delete on the web

Sign in to your account at voleypro.com.

Go to Settings > Delete my account and confirm.

3. Request deletion by email

If you cannot access the app or your account, send an email with the subject "Account deletion request" to info@voleypro.com from the email address registered to your account. Your request is completed within 30 days at the latest and you are notified by email. To verify your identity, the request must come from your registered email address.

Data that is deleted

When you delete your account, the following is permanently deleted:

• Your account details: name, email address, hashed password and, if any, the link to your Google account • Your volleyball profile: position, level, goals and any other profile information you entered • Your training plans, calendar, completed training history and progress records • Your favourites, saved modules and app preferences

Deletion cannot be undone. You can create a new account with the same email address later, but your previous data will not be restored.

Data that is kept, and for how long

When your account is deleted, your data is removed from our active systems immediately. Copies that may remain in backups and in security-related server access logs are deleted, destroyed or anonymised within 6 months at the latest.

Records that must be retained under a legal obligation are kept only for the period required by the applicable law and only for that purpose.

Records of purchases you made through an app store are held by Apple or Google under their own policies and are not deleted when your VoleyPro account is deleted. If you have an active subscription, deleting your account does not cancel it; you need to cancel it separately in the subscription settings of the relevant store.

Deleting some data without deleting your account

If you want specific data deleted, or a copy of your data, without closing your account, write to info@voleypro.com. See the Privacy Policy for details: https://voleypro.com/gizlilik